FREQUENTLY ASKED QUESTIONS

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General FAQs

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Can you give me more clarification on the Clear Bag Policy?
(View Bag Policy)
- Clear bags
  - Any clear bag 12”x6”x12” or smaller
  - This includes fanny packs, backpacks, duffle bags, whatever type of bag
- Non-clear bags
  - Any non-clear bag must be 4.5”x6.5” or smaller
  - This includes traditional-sized clutches and fanny packs
Is the event all ages?

Yes.
What time does the event start/end?

Venue doors open and show starts at 4 PM
Curfew 11:00 PM
Where do I park for this event?

Please refer to the Getting Here page.
What is considered a professional camera? What cameras are OK?

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.
See prohibited examples here.
Is there Public Transportation to the event?

Please check out the Getting Here page
Will you be posting set times in advance?

No. Early arrival is encouraged to avoid traffic delays.
Where is the Rideshare drop off/pick up point?

Please refer to the Getting Here page.
Will there be free water refill stations?

Yes.
Will there be vegetarian and/or vegan food options available at the event?

Yes.
Do you have a lost and found?

Yes, please check back closer to event date for lost and found information.
How will Covid-19 affect this event?

Please review our Health & Safety info here.
Can I bring in my medical prescription?

If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the event, please reach out to Accessibility / ADA.
I don't see my Question here.

Please visit our Contact page.
Will there be breast pumping stations?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Check the event Map for locations closer to the event date.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Can I bring naloxone into the event?

Yes, Naloxone is permitted for personal use.

TICKETS & ORDER FAQS

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I placed an order but did not receive my mobile tickets or order confirmation.

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!
Can my ticket be scanned from my mobile device?

AXS Mobile ID tickets will be scanned from your phone on the AXS App at the entrance gate per day.
When will I get my Parking Pass?

Please visit our Tickets & Order Info page for details.
Are payment plans available?

No.
I am no longer able to attend, can I get a refund?

Sorry, no refunds.
How do I transfer a ticket / How do I transfer my friend’s ticket to them?

You may transfer individual tickets through your AXS account – instructions can be found HERE.